Returns and Refunds
Overview
Thank you for shopping with us. We are committed to delivering high-quality products and a seamless shopping experience. Please read this policy carefully before placing your order, as it governs all purchases made on our website.
All Sales Are Final
All purchases made on our website are final. We do not accept returns or exchanges for reasons including, but not limited to:
• Change of mind or buyer's remorse
• Incorrect size, color, or style selected at checkout
• Items no longer wanted or needed
• Delayed delivery due to carrier or shipping carrier issues
• Failure to read the product description, sizing guide, or item details
We strongly encourage all customers to review product descriptions, sizing charts, and photographs thoroughly before completing a purchase. If you have any questions about a product prior to ordering, please contact our support team.
Exceptions: Eligible Refunds & Replacements
We will honor a refund or replacement only in the following two circumstances:
1. Incorrect Item Received
If you receive an item that is different from what you ordered (wrong product, color, size, or quantity), you are entitled to a full refund or a replacement of the correct item at no additional cost.
To qualify, you must:
• Contact us within 7 days of the confirmed delivery date
• Provide your order number and a clear description of the discrepancy
• Submit photographic evidence showing the item received alongside the packing slip or order confirmation
Once your claim is verified, we will ship the correct item or issue a full refund to your original payment method within 5–7 business days.
2. Item Damaged During Shipping
If your order arrives in a damaged condition as a result of shipping or transit, you are entitled to a full refund or a replacement item at no additional cost.
To qualify, you must:
• Contact us within 7 days of the confirmed delivery date
• Provide your order number and a description of the damage
• Submit clear photographs of the damaged item(s) and the original packaging, including the shipping box or mailer
We may require you to retain the damaged item and packaging until the claim is resolved, as it may be needed for a carrier insurance claim. Once your claim is approved, we will dispatch a replacement or issue a full refund within 5–7 business days.
How to Submit a Claim:
To initiate a claim for an incorrect or damaged item, please contact our Customer Support team using the method below:
• Email: [email protected]
• Response Time: 7 days
Please include the following in your message:
• Full name and order number
• Description of the issue (incorrect item or shipping damage)
• Photographic evidence as described above
Claims submitted without the required documentation may not be eligible for a refund or replacement. We reserve the right to request additional information to process your claim.
Refund Processing
Approved refunds will be issued to the original payment method used at the time of purchase. Please allow the following timeframes:
• Credit/Debit Card: 5–7 business days after approval
• PayPal or Digital Wallet: 3–5 business days after approval
• Store Credit (if selected): Applied within 1–2 business days
We are not responsible for any delays caused by your financial institution or payment processor.
Non-Eligible Claims
The following situations are not covered under this policy and will not qualify for a refund or replacement:
• Items reported after the 7-day claim window has passed
• Damage resulting from improper use, storage, or handling after delivery
• Minor variations in color due to monitor or screen display settings
• Items marked as “Final Sale,” “As-Is,” or “Non-Returnable” on the product page
• Orders with an incorrect shipping address provided by the customer
Policy Updates
We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. It is the customer’s responsibility to review this policy prior to making a purchase. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy, please reach out to our Customer Support team before placing your order. We are happy to assist you.
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.